Dear Valued Customers
In accordance with the Victorian Government requirements for all people within the Melbourne Metropolitan area to wear face masks outside the home, MW Wines will not allow anyone onto it's premises if they are not wearing a face mask.This includes our loading bay area. Simply: no mask, no service.
Please click through this link for more information on restrictions from the Victorian Government.
Further all customers will also be asked to use the hand sanitiser provided upon entering MW Wines' premises.
Similarly to the first lockdown, we remain open for business. Customers can access their storage during our normal business hours, our auctions continue to run and you can buy wine from us online anytime.
Despite still allowing customer visits, we strongly encourage people to deal with us online where possible. In particular:
- Please arrange freight of any purchases from the shop or auction (rather than picking up)
- Please pay for all auction invoices online or by bank transfer (EFT, allow at least one business day prior to picking up purchases)
Our business hours remain 8:30am to 6:00pm Monday to Friday and 9:00am to 1:00pm Saturday. We are closed Sundays and public holidays.
Summary of our current policies:
Mandatory use of face masks for all staff and customers
Only allowing one customer at a time in the customer service area
Requiring customers to use our hand sanitisers upon entry to the premises
Twice daily cleaning schedule, including sanitising of all surfaces,door handles and any other surfaces that staff and customers come into contact with
Trolleys sanitized after each use
Restricting access to our bathrooms to staff only
Strong preference for customers requesting their purchases to be freighted
Payments online in advance or by EFT where possible
For any questions please email firstname.lastname@example.org or call us on 03 9419 6990
We hope that you stay safe and well.