| Frequently Asked Questions - Wine Storage If you can't find what you're looking for, please email us at info@mwwines.com.au or call us direct on 03 9419 6990 Office hours are weekdays AEST 8:30am to 5.30pm We would love to hear from you. Getting Started
Getting Started MW wines is Australia's Premier Rare and Fine Wine Company. Our mission is to be the clear market leader in trading, investment and storage of super premium wines with a back vintage focus. The MW WINE CENTRE offers buyers of rare and fine wines the finest cellar in the country of back vintage super premium Australian Wines and some of the greatest wines of France. Additionally, MW offers the market a complete solution to buying, selling and storing wines be it through the Museum Wine Shop, MW Wine Auctions or MW Wine Storage. The MW WINE CENTRE offers wine enthusiasts an outstanding tasting room. It offers a robust secondary market platform for all wines through MW Wine Auctions held in either a live or online format and finally, MW Wine Storage brings to the marketplace a state-of-the-art purpose designed wine storage environment to cater for the most demanding wine professionals and collectors. Where is MW WINE CENTRE located? MW wines pty ltd Telephone number 03 9419 6990 Can I pay my storage fees by credit card or cheque? YES - MW wines pty ltd will accept Visa, Bankcard and MasterCard and will accept cheques from registered customers. Personal identification may be requested such as photo identification on your drivers license, passport or similar. How do I provide feedback to MW and suggest improvements? All feedback is welcome, simply send an email to mw@mwwines.com.au This will go straight to the directors (Joseph Miceli and Robert Worthington), they are always interested in customer feedback and will always personally respond. Are my wines covered by insurance whilst they are stored at MW Wine Storage? NO. As from March 1st 2004 it is illegal for any person to give insurance advice unless they are an authorised insurance agent. To this end, MW is not a registered insurance agent and thus cannot recommend or provide insurance cover directly or indirectly. We suggest that you contact your insurance broker or household policy insurer and tell them that you are now storing your wines in a professional wine storage facility (MW Wine Storage), most insurance companies will be pleased to provide cover. Refer them to Joseph Miceli if they seek any specific information regarding our environment. I am thinking of selling wines, how do I get an estimate of the value of my wines? MW Wines provides, free of charge, valuations for customers thinking of selling wine. Simply send us a copy of your wine list by email admin@mwwines.com.au or by fax at 03 9419 6970 or give us a call on 03 9419 6990 What temperature and humidity is maintained at MW Wine Storage? The MW Wine Storage cellar is maintained at a temperature of 15.5 degrees (plus or minus half of one degree) and a humidity of 65% (plus or minus 5%). The air-conditioning system is computer controlled with a direct dial alarm system back up in the event that any one unit is not performing within the set tolerance levels. Is MW Wine Storage protected from damaging UV light rays? Research has shown that UV lighting is over a period of time detrimental to the quality of the wine. Therefore within the MW WINE CENTRE storage area, all lighting is UV free. What security systems are in place? The MW WINE CENTRE offers a multi-layered level of security. Entry to the building occurs via a controlled intercom system. The wine storage cellar can only be entered through one door that is controlled via pin code access, which also can only occur under the supervision of an MW staff member. All wine cellars are provided with provision for up to two padlocks, which can be supplied by the client or purchased from MW as an unused original padlock. Overlaying this security at various access points, there is an extensive network of security cameras both inside and outside the building. These cameras record images seven days a week, 24 hours a day. What difference will a climate-controlled cellar make as opposed to my cellar at home? Research has shown that there are many factors that contribute to the deterioration of wine over time. Exposure to UV light, vibrations, an overly dry humidity level, high storage temperatures and variations in temperature will all badly affect the maturation and quality of the wine. If your wine is not held in an environment which controls all of these factors to a manageable level, then if you are an investor, the value of your wine will decrease, or if you a wine lover, the drinking pleasure associated with that wine will not be at is optimum and may be spoilt entirely. By placing the wine in a secure, proper climate-controlled environment, the quality of the wine and hence its value will be enhanced. What hours of access are available? Access is available during normal trading hours or by appointment. Currently our trading hours are: 8.30am to 5.30pm Monday to Friday and 9.00 am to 1.00 pm on Saturdays. What types of cellar options are available? The MW WINE CENTRE offers either a private wine Cellar or a Managed Cellar option. With a private wine Cellar, you the client are totally responsible for the movement of all wines in and out of the Cellar. You are responsible for providing your own padlock and no other entity including MW wines has access to your Cellar. Various size cellars are available to meet your individual needs. With a Managed Cellar, MW wines is responsible for logging of all wines into a personalised cellar database and the movement of all wines into and out of the Managed Cellar. Detailed information regarding your inventory and movements history is available to you over the Internet and instructions regarding withdrawals can be placed on the Internet, by telephone, fax or email. Storage invoicing occurs on a quarterly basis on the 1st of January, March, July and October. You may pay in advance by 3, 6, 12 months or even longer. The advantage of electing to pay for an extended period is that MW has a policy to not increase fees to any customer for any pre-paid period. Are boxes available for purchase from MW? Wine boxes, packaging materials, racking and padlocks are all available for purchase from MW wines. What type of racking is provided or available for purchase? Discount rates are available if cellar storage clients wish to purchase wine racking systems from Modularack. Please seek further information if applicable from Joseph Miceli or Ashley Marshall. What if I want someone other than myself to be able to access my wines? Access to the wine storage area is restricted to you and your nominated Agent if specified in your Wine Storage Agreement. Access to parties other than the yourself is possible, however written permission is required and the nominated agent will be required to supply proof of identity prior to be being granted access to the wine storage area. Can I upgrade or downgrade my cellar at any time if it no longer suits my needs? Yes, transferring to a larger or smaller wine cellar can be arranged at any time by mutual agreement. Does MW keep a duplicate key for my cellar? No, if you are renting a private cellar then the customer is the only holder of the key. Is it possible to end a storage agreement before the end of its term? Yes, termination conditions are specified in the Storage Agreement. Generally speaking, termination is available by mutual consent at short notice. Is it possible for me to auction wines I no longer wish to store? Yes, please refer to the auction department for all information regarding the process of auction or to obtain hammer price estimates. Can I get cellaring advice from MW? Yes, MW has a number of wine consultants, who will be happy to discuss and offer specific cellaring advice. What benefits will I receive for storing with MW Wine Storage? IN addition to storing your wines in a state of the art modern wine facility, all MW Wine Storage customers automatically become MW Members and receive a free electronic subscription to our auction catalogues and newsletters. In addition, Storage customers are entitled to member's discounts when purchasing from the Museum Wine Shop. Will my personal information be kept confidential? Yes. MW undertakes never to sell or otherwise pass on any customer detail to any third party for any reason whatsoever. |
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wines - 1 Marine Pde Abbotsford VIC 3067 tel 03 9419 6990 - fax 03 9419 6970 info@mwwines.com.au |